Relationship Manager – Abeokuta (Stanbic IBTC)

Description

Flutterwave is hiring an Enterprise Marketing Manager to drive acquisition and growth across large-scale business clients.

This role focuses on building marketing strategies that attract enterprise-level customers and expand market reach.

Responsibilities

• Develop enterprise marketing strategies
• Lead multi-channel campaigns
• Collaborate with sales and product teams
• Manage brand positioning and messaging
• Analyze performance metrics and optimize campaigns

Requirements

• Experience in B2B or enterprise marketing
• Strong understanding of fintech or SaaS
• Data-driven decision-making skills
• Excellent communication abilities

Flutterwave is seeking a Product Manager (Risk & Compliance) to lead the development of compliance-focused fintech products. In this role, you will define product strategy, design solutions that ensure regulatory alignment, and collaborate closely with engineering, legal, and risk teams to deliver secure, scalable systems.

This position is critical to maintaining trust and safeguarding Flutterwave’s payment ecosystem. You will be responsible for building the “trust layer” that enables seamless transactions across borders while meeting the highest standards of security and compliance. Your work will directly impact how millions of users and businesses interact with Flutterwave, ensuring that growth is matched with resilience and reliability.

Key Responsibilities

• Product Roadmap: Define and execute risk, security, and compliance features.

• Engineering Collaboration: Partner with technical teams to design scalable fintech solutions.

• Regulatory Alignment: Ensure compliance with KYC, AML, and data protection requirements.

• Risk Mitigation: Identify and address product-related risks proactively.

• Cross-Functional Collaboration: Work closely with legal, risk, and operations teams.

• Specification Development: Translate business needs into clear product requirements.

• Performance Monitoring: Track product performance and iterate based on data insights.

What We’re Looking For

• Extensive Experience: 7+ years of Product Management in FinTech or Payments, with a strong focus on Risk, Fraud, or Compliance. Proven track record of delivering complex products in highly regulated environments.

• Technical Fluency: Deep understanding of API-driven architectures. Comfortable discussing webhooks, payloads, and third‑party integrations, with awareness of how these impact system performance and latency.

• Data-Driven Mindset: Ability to leverage analytics to detect fraudulent behavior, uncover compliance gaps, and drive product decisions. Skilled at turning raw data into actionable insights.

• Commercial Acumen: Strong ability to balance compliance as a cost center. Experienced in optimizing provider spend, negotiating vendor contracts, and improving operational efficiency without compromising risk standards.

• Domain Expertise: Advanced knowledge of KYC/AML frameworks, PCI-DSS requirements, and transaction monitoring logic. Ability to translate regulatory mandates into scalable product features.

• Advanced Tools & Innovation: Proficiency in applying machine learning models for anomaly detection, large language models (LLMs) for automated regulatory reporting, and Explainable AI (XAI) to ensure risk engines remain transparent, compliant, and scalable.

Stanbic IBTC is recruiting Relationship Managers to manage existing client portfolios while onboarding new businesses. This role is key to driving profitability, strengthening customer relationships, and supporting small business clients within the commercial banking segment.

Key Responsibilities

• Manage and grow client portfolios through effective relationship management.

• Acquire new clients and onboard businesses into Stanbic IBTC’s commercial banking ecosystem.

• Identify sales opportunities and cross-sell financial products.

• Drive profitability by deepening customer relationships and ensuring retention.

• Provide tailored financial solutions to small business clients.

Qualifications

• Minimum of a First Degree in any field.

Experience Required

• 3–6 years’ experience in sales and relationship management.

• Proven ability to drive profitability and build strong client relationships.

• Experience in the financial industry, particularly with small business management.

Behavioural Competencies

• Generating Ideas

• Developing Strategies

• Interpreting Data

• Convincing People

• Team Working

Technical Competencies

• Customer Understanding

• Product Knowledge

• Application & Submission Verification

• Account Opening & Maintenance

• Product Related Systems

Stanbic IBTC is recruiting Relationship Managers to manage existing client portfolios while onboarding new businesses. This role is central to driving profitability, building strong customer relationships, and supporting small business clients across multiple regions in Nigeria.

Key Responsibilities

• Manage and grow client portfolios through effective relationship management.

• Acquire new clients and onboard businesses into Stanbic IBTC’s commercial banking ecosystem.

• Identify sales opportunities and cross-sell financial products.

• Drive profitability by deepening customer relationships and ensuring retention.

• Provide tailored financial solutions to small business clients.

Qualifications

• Minimum of a First Degree in any field.

Experience Required

• 3–6 years’ experience in sales and relationship management.

• Proven ability to drive profitability and build strong client relationships.

• Experience in the financial industry, particularly with small business management.

Behavioural Competencies

• Generating Ideas

• Developing Strategies

• Interpreting Data

• Convincing People

• Team Working

Technical Competencies

• Customer Understanding

• Product Knowledge

• Application & Submission Verification

• Account Opening & Maintenance

• Product Related Systems

This role serves as the primary point of contact for customers in the Executive Banking segment, delivering tailored financial solutions and strengthening long-term client relationships in line with Stanbic IBTC’s value propositions.

Essential Functions

• Acquire and open new accounts; cross-sell products and services (e.g., Vehicle & Asset Finance, Electronic Banking, Cards, Home Loans, Digital Channels, Enterprise Banking).

• Conduct financial needs analysis for new and existing customers to ensure product suitability.

• Contact potential and existing customers from leads/campaigns to promote offerings.

• Educate customers on lending application processes (vehicle finance, home loans, overdrafts, credit cards, personal loans).

• Guide customers on credit maintenance and account conduct expectations.

• Build and strengthen customer relationships to drive retention and referrals.

• Grow Executive Banking customer base, balance sheet, and income in line with strategic objectives.

• Maintain and grow client relationships annually, managing risk to ensure consistent portfolio growth.

Qualifications

• Minimum of a University Degree.

Experience Required

• 3–4 years’ experience in sales and relationship management.

• Proven track record in profitability and customer relationship building.

• Strong knowledge of financial services, products, and digital platforms.

Behavioural Competencies

• Adopting Practical Approaches

• Articulating Information

• Challenging Ideas

• Developing Expertise

• Documenting Facts

• Embracing Change

• Examining Information

• Exploring Possibilities

• Interacting with People

• Team Working

• Thinking Positively

• Upholding Standards

Technical Competencies

• Active Listening

• Customer Reception & Channelling

• Difficult Calls Management

• Electronic Communications & Devices

• Inbound Phone Statistics

• Query Resolution

• Telephone Caller Handling

This role proactively promotes a relationship-based banking offering by serving as the dedicated point of contact for customers in the Executive Banking segment, delivering tailored financial solutions aligned with the bank’s value propositions.

Key Responsibilities

• Acquire and open new accounts; cross-sell products and services (e.g., Vehicle & Asset Finance, Electronic Banking, Cards, Home Loans, Digital Channels, Enterprise Banking).

• Conduct financial needs analysis for new and existing customers to ensure product suitability.

• Build and strengthen customer relationships to drive retention and referrals.

• Grow Executive Banking customer base, balance sheet, and income in line with strategic objectives.

• Increase branch advances through responsible lending practices.

• Promote and proactively deliver a range of banking solutions (e.g., outbound calls to reactivate dormant accounts, digital onboarding).

Qualifications

• Minimum of a University Degree.

Experience

• 5–7 years’ experience in sales and relationship management.

• Proven track record in driving profitability and building customer relationships.

• Strong background in the financial industry.

Behavioural Competencies

• Generating Ideas

• Convincing People

• Developing Strategies

• Exploring Possibilities

• Interacting with People

Technical Competencies

• Business Banking

• Consumer Banking

• Governance, Risk & Compliance

• Lending

This role serves as the primary point of contact for customers in the Executive Banking segment, delivering tailored financial solutions and strengthening long-term client relationships in line with Stanbic IBTC’s value propositions.

Essential Functions

• Acquire and open new accounts; cross-sell products and services (e.g., Vehicle & Asset Finance, Electronic Banking, Cards, Home Loans, Digital Channels, Enterprise Banking).

• Conduct financial needs analysis for new and existing customers to ensure product suitability.

• Contact potential and existing customers from leads/campaigns to promote offerings.

• Educate customers on lending application processes (vehicle finance, home loans, overdrafts, credit cards, personal loans).

• Guide customers on credit maintenance and account conduct expectations.

• Build and strengthen customer relationships to drive retention and referrals.

• Grow Executive Banking customer base, balance sheet, and income in line with strategic objectives.

• Maintain and grow client relationships annually, managing risk to ensure consistent portfolio growth.

Qualifications

• Minimum of a University Degree.

Experience Required

• 3–4 years’ experience in sales and relationship management.

• Proven track record in profitability and customer relationship building.

• Strong knowledge of financial services, products, and digital platforms.

Behavioural Competencies

• Adopting Practical Approaches

• Articulating Information

• Challenging Ideas

• Developing Expertise

• Documenting Facts

• Embracing Change

• Examining Information

• Exploring Possibilities

• Interacting with People

• Team Working

• Thinking Positively

• Upholding Standards

Technical Competencies

• Active Listening

• Customer Reception & Channelling

• Difficult Calls Management

• Electronic Communications & Devices

• Inbound Phone Statistics

• Query Resolution

• Telephone Caller Handling

This role proactively promotes a relationship-based banking offering by serving as the dedicated point of contact for customers in the Executive Banking segment, delivering tailored financial solutions aligned with the bank’s value propositions.

Key Responsibilities

• Acquire and open new accounts; cross-sell products and services (e.g., Vehicle & Asset Finance, Electronic Banking, Cards, Home Loans, Digital Channels, Enterprise Banking).

• Conduct financial needs analysis for new and existing customers to ensure product suitability.

• Build and strengthen customer relationships to drive retention and referrals.

• Grow Executive Banking customer base, balance sheet, and income in line with strategic objectives.

• Increase branch advances through responsible lending practices.

• Promote and proactively deliver a range of banking solutions (e.g., outbound calls to reactivate dormant accounts, digital onboarding).

Qualifications

• Minimum of a University Degree.

Experience

• 5–7 years’ experience in sales and relationship management.

• Proven track record in driving profitability and building customer relationships.

• Strong background in the financial industry.

Behavioural Competencies

• Generating Ideas

• Convincing People

• Developing Strategies

• Exploring Possibilities

• Interacting with People

Technical Competencies

• Business Banking

• Consumer Banking

• Governance, Risk & Compliance

• Lending

Stanbic IBTC is recruiting Relationship Managers to manage existing client portfolios while onboarding new businesses. This role is central to driving profitability, building strong customer relationships, and supporting small business clients across multiple regions in Nigeria.

Key Responsibilities

• Manage and grow client portfolios through effective relationship management.

• Acquire new clients and onboard businesses into Stanbic IBTC’s commercial banking ecosystem.

• Identify sales opportunities and cross-sell financial products.

• Drive profitability by deepening customer relationships and ensuring retention.

• Provide tailored financial solutions to small business clients.

Qualifications

• Minimum of a First Degree in any field.

Experience Required

• 3–6 years’ experience in sales and relationship management.

• Proven ability to drive profitability and build strong client relationships.

• Experience in the financial industry, particularly with small business management.

Behavioural Competencies

• Generating Ideas

• Developing Strategies

• Interpreting Data

• Convincing People

• Team Working

Technical Competencies

• Customer Understanding

• Product Knowledge

• Application & Submission Verification

• Account Opening & Maintenance

• Product Related Systems

Stanbic IBTC is recruiting Relationship Managers to manage existing client portfolios while onboarding new businesses. This role is key to driving profitability, strengthening customer relationships, and supporting small business clients within the commercial banking segment.

Key Responsibilities

• Manage and grow client portfolios through effective relationship management.

• Acquire new clients and onboard businesses into Stanbic IBTC’s commercial banking ecosystem.

• Identify sales opportunities and cross-sell financial products.

• Drive profitability by deepening customer relationships and ensuring retention.

• Provide tailored financial solutions to small business clients.

Qualifications

• Minimum of a First Degree in any field.

Experience Required

• 3–6 years’ experience in sales and relationship management.

• Proven ability to drive profitability and build strong client relationships.

• Experience in the financial industry, particularly with small business management.

Behavioural Competencies

• Generating Ideas

• Developing Strategies

• Interpreting Data

• Convincing People

• Team Working

Technical Competencies

• Customer Understanding

• Product Knowledge

• Application & Submission Verification

• Account Opening & Maintenance

• Product Related Systems