Operations Support Officer – Lagos (Contract)

The Programs Officer will be responsible for planning, coordinating, implementing, and monitoring RIO Foundation’s programs and projects. This role ensures timely delivery of initiatives within scope and budget, aligned with organizational goals, donor requirements, and community needs.

Key Responsibilities

• Lead the design, planning, and implementation of programs and projects.

• Develop project work plans, budgets, timelines, and activity schedules.

• Coordinate field activities and liaise with beneficiaries, partners, and stakeholders.

• Monitor program performance using defined indicators and tools.

• Collect, analyze, and document program data and success stories.

• Prepare narrative and financial reports for management and donors.

• Ensure compliance with donor guidelines, organizational policies, and regulations.

• Identify risks and recommend mitigation strategies.

• Support proposal writing and concept note development.

• Organize trainings, workshops, and community outreach activities.

Qualifications & Experience

• Bachelor’s degree in Development Studies, Social Sciences, Project Management, Public Administration, or related field.

• 2–5 years’ experience in program or project coordination within an NGO or development organization.

• Strong project management and organizational skills.

• Experience with donor-funded projects is an advantage.

• Good written and verbal communication skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Ability to work independently and collaboratively.

Key Competencies

• Planning & Coordination

• Monitoring & Evaluation

• Stakeholder Engagement

• Problem-Solving

• Report Writing

• Attention to Detail

Method of Application

Interested and qualified candidates should forward their CV to: jobs@riofoundation.org using the position as subject of email.

PayOak is hiring a Customer Support & User Success Intern to help deliver exceptional experiences to users by handling inquiries, onboarding new customers, and contributing to user education initiatives. This role is ideal for recent graduates or early-career professionals interested in customer experience, fintech operations, and user success.

About the Role

You will work closely with the Customer Experience and Operations teams, gaining hands-on exposure to how support functions within a fast-growing fintech startup.

Key Responsibilities

Customer Support

• Respond to customer inquiries via approved communication channels.

• Help users understand PayOak’s products and processes.

• Escalate complex issues to the appropriate team members.

• Contribute to a professional, customer-focused support experience.

User Onboarding & Education

• Support new users during onboarding.

• Guide customers through account setup and platform usage.

• Assist in creating educational resources, guides, and FAQs.

• Encourage adoption of PayOak features and services.

Customer Experience Monitoring

• Collect feedback and identify recurring issues.

• Track user satisfaction and support trends.

• Monitor interactions and share insights with the team.

• Suggest improvements to enhance user experience.

Support Operations & Reporting

• Maintain support records and documentation.

• Track support tickets and resolution progress.

• Assist in preparing customer support reports.

• Contribute to process improvement initiatives.

Eligibility Requirements

• Must be 30 years old or younger.

• Graduated from a tertiary institution in 2022 or later.

• Completed the NYSC programme.

• Available for the full 12-month internship.

Other Requirements

• Strong written and verbal communication skills.

• Excellent listening, problem-solving, and interpersonal abilities.

• Patient, empathetic, and customer-focused mindset.

• Good organizational and time-management skills.

• Willingness to learn, take initiative, and adapt quickly.

• Comfortable using digital communication and productivity tools.

• Interest in fintech, customer experience, or startup operations.

• Ability to work effectively in a collaborative team environment.

What You’ll Gain

• Hands-on experience in a fast-growing fintech startup.

• Practical exposure to customer support and user success operations.

• Real-world experience handling customer interactions and feedback.

• Mentorship and learning opportunities from experienced professionals.

• Development of communication, problem-solving, and customer service skills.

• Opportunity to directly improve PayOak’s user experience.

Future Opportunities

This internship is designed as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent employment opportunities upon completion, subject to performance and business needs.

About the Role

This opportunity combines two critical functions within the Buy Now Pay Later (BNPL) ecosystem: Fraud Analysis and Operations Support.

Fraud Analysts will investigate overdue loan accounts, uncover hidden patterns, and strengthen fraud detection systems. Operations Support Officers will engage dealers, manage workflows, and ensure smooth adoption of BNPL products.

Fraud Analyst Responsibilities

• Lead investigations into high-risk overdue loan accounts and fraud trends.

• Evaluate loan approval quality to detect gaps in standards.

• Analyze large datasets from sales and risk control for suspicious activity.

• Provide feedback to improve fraud detection systems.

• Mentor junior analysts in investigative and data analysis skills.

• Collaborate with sales, risk, and application review teams.

• Review sales data for risk indicators around dealers, agents, and managers.

Fraud Analyst Requirements

• Attention to detail and ability to spot risky patterns.

• Familiarity with fraud detection tools and risk indicators.

• Strong data analysis and decision-making skills.

• Problem-solving mindset with proactive prevention strategies.

• Minimum 2+ years’ experience in fraud analytics, risk management, or loan portfolio investigation.

• Salary: ₦200,000 Gross.

Operations Support Responsibilities

• Receive dealer data from BI and populate working sheets.

• Engage dealers via phone, WhatsApp, or text.

• Follow workflow processes and escalate urgent issues.

• Track milestones and update support records.

• Ensure issues are resolved within SLA (3 working days).

• Handle customer inquiries, complaints, and feedback professionally.

• Conduct follow-ups to reduce overdue payments.

• Ensure compliance with company policies and financial regulations.

Operations Support Requirements

• Bachelor’s, HND, or OND in Business, Marketing, Finance, or related field.

• Minimum 1–2 years’ experience in sales, customer service, or fintech (BNPL/POS experience is an advantage).

• Strong communication, negotiation, and interpersonal skills.

• Proficiency in Microsoft Office and CRM platforms.

• Excellent problem-solving and customer-handling skills.

• Familiarity with fintech products and Nigeria’s digital payment ecosystem is a plus.

Primary School Teacher – Ibadan (1-Year Renewable Contract) 

• Position: Primary School Teacher

• Contract: 1-year renewable

• Location: Ibadan, Nigeria

• Closing Date: June 2, 2026

Key Duties

Teaching & Learning

• Plan, deliver, and assess inquiry-based lessons aligned with the PYP framework.

• Prepare unit planners, lesson plans, portfolios, and Celebrations of Learning.

• Monitor student progress and provide timely feedback.

• Differentiate instruction to meet diverse learning needs.

• Collaborate with colleagues and integrate technology into lessons.

• Promote Learner Profile attributes and ATL skills.

• Reflect on teaching practices and engage in professional development.

Classroom Management

• Ensure a safe, inclusive, and positive classroom environment.

• Apply structured, respectful behaviour management strategies.

• Use data to inform instruction and group students effectively.

• Encourage cooperation, independence, and self-reliance.

• Maintain documentation and meet deadlines set by the PYP Coordinator and Head Teacher.

Assessment & Feedback

• Implement effective assessment strategies (formative, summative, peer/self).

• Provide constructive feedback and analyze data to close learning gaps.

• Maintain accurate records of student performance.

• Communicate outcomes to students, parents, and stakeholders.

• Adapt assessments to diverse learners and encourage self-reflection.

Collaboration & Communication

• Work with colleagues to plan and deliver units of inquiry.

• Communicate regularly with parents/guardians.

• Participate in team meetings and professional learning communities.

• Foster positive relationships with students, parents, and staff.

• Contribute to school-wide initiatives and use ClassDojo for communication.

Professional Development

• Engage in ongoing training and workshops.

• Reflect on practices to improve instruction.

• Share new strategies with colleagues.

• Set personal professional goals and support curriculum enhancements.

• Stay updated on global education trends and PYP standards.

Requirements

• Bachelor’s degree in Education or related field.

• Minimum of 5 years’ experience in an international school approved by IBO, CIA, AISAN, COBIS, CIS, or AISA.

• Certification in PYP is an added advantage.

Competencies

• Excellent teaching and classroom management skills.

• Strong communication and organizational abilities.

• Ability to work collaboratively in a team.

• Commitment to continuous professional development.

• Experience in curriculum design and instructional planning.

• Proficiency in educational technology.

• Ability to support diverse learning needs.

Benefits

• Competitive salary.

• Attractive benefits package.

• Excellent working conditions in a pleasant campus environment.

Job no: 593304
Position type: Consultant
Location: Nigeria
Division/Equivalent: Dakar (WCAR), Senegal
School/Unit: Nigeria
Department/Office: Abuja, Nigeria
Categories: Education

Contract Duration:12 months

Working arrangement: Office-based + travel

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

TERMS OF REFERENCE

Under the supervision of Chief of Education and in close collaboration with an international consultant, the consultant will undertake the following tasks:

1. Systems: Review the DNEMIS systems and protocols and provide guidance and advice for improving the overall DNEMIS functionalities including data collection, management, analysis and reporting systems and practices, including data dashboards and migration of the system into Government’s server. Identify needs for system updates and guide the government and UiO in planning and conducting the updates.
2. Resources: Review the knowledge products for DEMIS available in DNEMIS knowledge base (e.g., manuals, videos, and SOPs for EMIS operators and users), identify gaps, and provide suggestions and support for product updates and improvement.
3. Capacity building: Identify capacity building needs and coordinate/monitor training and coaching sessions for key stakeholders including NEDI/NEMIS and state/local government teams in close collaboration with UiO. Conduct monitoring of training sessions to ensure the relevance and quality of the capacity building. 
4. State accountability: Liaise with and support Ministers of Education, UBEC Chair, State Commissioners, SUBEB Chairs, and State EMIS teams to promote their leadership and participation in EMIS operationalization and ASC exercises.
5. Data collection and monitoring: Monitor data collection (i.e., ASC data, Safe School data, student data) including migration of teacher data from teacher management information systems. Provide guidance to the federal and state governments, UiO, and UNICEF staff and facilitators for completing required data collection. Monitor and provide oversight of mapping of non-formal education centers as well.
6. Reporting: Provide advice and technical assistance to the government in analyzing data and preparing reports by using analytical and reporting functions in EMIS. Support and promote use of analytical reports for policy making and programme development. 
7. Coordination: Coordinate the DNEMIS project by liaising with and supporting the Federal Ministry of Education (i.e., NEDI and NEMIS teams), University Basic Education Commission, State Ministry of Education, State Universal Basic Education Boards (SUBEB), and University of Oslo by coordinating planning and review meetings. Support the federal and state governments to develop and implement an EMIS operational plan and monitor the progress.

If you would like to know more about this consultancy, please review the complete Terms of Reference here:  ToR TMC0002678.pdf

Minimum requirements:

Education:

Advanced university degree (Bachelor’s or higher) in education, international development, social sciences or

other relevant fields.

Work Experience:

-    Eight years of experience in coordinating and supporting the development and operationalization of national education data management systems and practice.

-    Five years of experience in supporting the capacity building of education officers and school personnel in collecting and using education data.

Language Requirements:

-    Strong communication skills in English.

Knowledge/Expertise/Skills:

-    Expertise in coordinating the government departments and agencies in education data management initiatives.

-    Technical expertise in designing and functioning digital platforms.

-    Technical expertise in data collection, analysis and use for policy making and programme development.

Desirables:

-    Experience in working for UNICEF or international organizations.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

• An up-to-date TMS profile and curriculum vitae (CV)
• Cover letter
• A separate financial proposal (only acceptable in the format of the linked template)  Financial proposal template TMC0002678.docx

Remarks:  

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.

About the Role

Moniepoint Incorporated is hiring a People Operations Specialist for a fully remote position. This opportunity is ideal for organized, detail-oriented professionals eager to grow in HR operations, employee administration, and people management within one of Africa’s leading fintech companies.

You will help maintain accurate employee records, prepare HR documentation, and support smooth People Operations processes across the organization. Collaboration with Talent Acquisition, Payroll, and Employee Lifecycle teams will be key to ensuring HR systems remain accurate and compliant.

Key Responsibilities

• Prepare employment contracts, HR letters, addendums, and onboarding documents.

• Maintain accurate digital employee records and update HRIS systems.

• Track contract approvals, signatures, and status updates.

• Support payroll by documenting employee changes.

• Assist with onboarding and employee transitions.

• Organize audit documentation and maintain compliance records.

• Handle basic HR administrative inquiries.

• Support process improvement and documentation management.

Requirements

• 1–3 years’ experience in HR administration or People Operations.

• Strong understanding of employee documentation and data management.

• Familiarity with HR systems, spreadsheets, and digital tools.

• Excellent attention to detail and organizational skills.

• Ability to manage confidential information professionally.

Preferred Skills

• Experience in fast-paced or multi-country organizations.

• Familiarity with HRIS platforms and digital signature tools.

• Interest in HR operations and compliance.

What Moniepoint Is Looking For

• Organized and reliable individuals.

• Strong communication and problem-solving skills.

• Comfort working with structured processes.

• Team players who enjoy supporting smooth operations.

Hiring Process

• Introductory recruiter call.

• Interview with Head of People Experience.

• Interview with Chief People Officer.

• Final interview with Group COO.

Why Join Moniepoint?

Moniepoint powers over 600,000 businesses across Africa, building innovative financial solutions for SMEs. This role offers the chance to work remotely with a fast-growing fintech company while gaining valuable HR operations experience.

About the Role

This opportunity combines two critical functions within the Buy Now Pay Later (BNPL) ecosystem: Fraud Analysis and Operations Support.

Fraud Analysts will investigate overdue loan accounts, uncover hidden patterns, and strengthen fraud detection systems. Operations Support Officers will engage dealers, manage workflows, and ensure smooth adoption of BNPL products.

Fraud Analyst Responsibilities

• Lead investigations into high-risk overdue loan accounts and fraud trends.

• Evaluate loan approval quality to detect gaps in standards.

• Analyze large datasets from sales and risk control for suspicious activity.

• Provide feedback to improve fraud detection systems.

• Mentor junior analysts in investigative and data analysis skills.

• Collaborate with sales, risk, and application review teams.

• Review sales data for risk indicators around dealers, agents, and managers.

Fraud Analyst Requirements

• Attention to detail and ability to spot risky patterns.

• Familiarity with fraud detection tools and risk indicators.

• Strong data analysis and decision-making skills.

• Problem-solving mindset with proactive prevention strategies.

• Minimum 2+ years’ experience in fraud analytics, risk management, or loan portfolio investigation.

• Salary: ₦200,000 Gross.

Operations Support Responsibilities

• Receive dealer data from BI and populate working sheets.

• Engage dealers via phone, WhatsApp, or text.

• Follow workflow processes and escalate urgent issues.

• Track milestones and update support records.

• Ensure issues are resolved within SLA (3 working days).

• Handle customer inquiries, complaints, and feedback professionally.

• Conduct follow-ups to reduce overdue payments.

• Ensure compliance with company policies and financial regulations.

Operations Support Requirements

• Bachelor’s, HND, or OND in Business, Marketing, Finance, or related field.

• Minimum 1–2 years’ experience in sales, customer service, or fintech (BNPL/POS experience is an advantage).

• Strong communication, negotiation, and interpersonal skills.

• Proficiency in Microsoft Office and CRM platforms.

• Excellent problem-solving and customer-handling skills.

• Familiarity with fintech products and Nigeria’s digital payment ecosystem is a plus.

Moniepoint Incorporated, a global business payments and banking platform and QED Investors’ first investment in Africa, is seeking a Settlement & Reconciliation Officer. With over 600,000 businesses relying on Moniepoint, this role is critical to ensuring accurate financial settlements, safeguarding funds, and supporting seamless operations.

Key Responsibilities

• Review account statements and settlement reports.

• Upload and generate settlement entries.

• Compare internal expectations with settlement entries and escalate exceptions.

• Escalate unresolved exceptions to Product teams and partner banks.

• Ensure no loss of funds during reconciliation.

• Detect and escalate any loss of funds promptly to stakeholders.

Qualifications

• Minimum of a Degree from a reputable institution.

• 2–4 years’ experience in settlement and reconciliation.

• Strong proficiency in Microsoft Excel.

Essential Skills & Qualities

• Understanding of Payment Industry transaction dynamics.

• Ability to Work with Large Data Sets.

• Attention to Detail.

• Reconciliation Knowledge.

What We Offer

• Compensation: Attractive salary, pension, health insurance, annual bonus, and additional benefits.

• Culture: A people-first environment where all voices are heard, opinions respected, and teamwork prioritized.

• Learning: Access to knowledge-sharing, training, and regular internal technical talks in a development-focused environment.

Job Summary

Act as the voice of our company, handling inbound calls, resolving issues, and ensuring a positive experience with every interaction.

Key Responsibilities

• Manage high volume of inbound calls professionally

• Listen to customer needs and provide accurate solutions

• Develop deep understanding of products, services, and policies

• Document customer interactions in CRM system

• Handle difficult customers with patience and professionalism

• Identify opportunities for process improvement

Qualifications

• High School Diploma or equivalent; some college preferred

• Previous experience in call centre or customer service role

• Exceptional verbal and written communication skills

• Strong problem-solving and critical thinking skills

• Ability to remain calm under pressure

What We Offer

• Competitive salary (₦100,000 – ₦200,000/month)

• Performance incentives

• Career growth

• Dynamic work environment

PayOak is hiring a Customer Support & User Success Intern to help deliver exceptional experiences to users by handling inquiries, onboarding new customers, and contributing to user education initiatives. This role is ideal for recent graduates or early-career professionals interested in customer experience, fintech operations, and user success.

About the Role

You will work closely with the Customer Experience and Operations teams, gaining hands-on exposure to how support functions within a fast-growing fintech startup.

Key Responsibilities

Customer Support

• Respond to customer inquiries via approved communication channels.

• Help users understand PayOak’s products and processes.

• Escalate complex issues to the appropriate team members.

• Contribute to a professional, customer-focused support experience.

User Onboarding & Education

• Support new users during onboarding.

• Guide customers through account setup and platform usage.

• Assist in creating educational resources, guides, and FAQs.

• Encourage adoption of PayOak features and services.

Customer Experience Monitoring

• Collect feedback and identify recurring issues.

• Track user satisfaction and support trends.

• Monitor interactions and share insights with the team.

• Suggest improvements to enhance user experience.

Support Operations & Reporting

• Maintain support records and documentation.

• Track support tickets and resolution progress.

• Assist in preparing customer support reports.

• Contribute to process improvement initiatives.

Eligibility Requirements

• Must be 30 years old or younger.

• Graduated from a tertiary institution in 2022 or later.

• Completed the NYSC programme.

• Available for the full 12-month internship.

Other Requirements

• Strong written and verbal communication skills.

• Excellent listening, problem-solving, and interpersonal abilities.

• Patient, empathetic, and customer-focused mindset.

• Good organizational and time-management skills.

• Willingness to learn, take initiative, and adapt quickly.

• Comfortable using digital communication and productivity tools.

• Interest in fintech, customer experience, or startup operations.

• Ability to work effectively in a collaborative team environment.

What You’ll Gain

• Hands-on experience in a fast-growing fintech startup.

• Practical exposure to customer support and user success operations.

• Real-world experience handling customer interactions and feedback.

• Mentorship and learning opportunities from experienced professionals.

• Development of communication, problem-solving, and customer service skills.

• Opportunity to directly improve PayOak’s user experience.

Future Opportunities

This internship is designed as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent employment opportunities upon completion, subject to performance and business needs.