Fraud Analyst & Operations Support - Buy Now Pay Later
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Job Description
About the Role
This opportunity combines two critical functions within the Buy Now Pay Later (BNPL) ecosystem: Fraud Analysis and Operations Support.
Fraud Analysts will investigate overdue loan accounts, uncover hidden patterns, and strengthen fraud detection systems. Operations Support Officers will engage dealers, manage workflows, and ensure smooth adoption of BNPL products.
Fraud Analyst Responsibilities
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Lead investigations into high-risk overdue loan accounts and fraud trends.
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Evaluate loan approval quality to detect gaps in standards.
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Analyze large datasets from sales and risk control for suspicious activity.
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Provide feedback to improve fraud detection systems.
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Mentor junior analysts in investigative and data analysis skills.
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Collaborate with sales, risk, and application review teams.
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Review sales data for risk indicators around dealers, agents, and managers.
Fraud Analyst Requirements
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Attention to detail and ability to spot risky patterns.
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Familiarity with fraud detection tools and risk indicators.
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Strong data analysis and decision-making skills.
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Problem-solving mindset with proactive prevention strategies.
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Minimum 2+ years’ experience in fraud analytics, risk management, or loan portfolio investigation.
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Salary: ₦200,000 Gross.
Operations Support Responsibilities
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Receive dealer data from BI and populate working sheets.
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Engage dealers via phone, WhatsApp, or text.
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Follow workflow processes and escalate urgent issues.
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Track milestones and update support records.
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Ensure issues are resolved within SLA (3 working days).
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Handle customer inquiries, complaints, and feedback professionally.
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Conduct follow-ups to reduce overdue payments.
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Ensure compliance with company policies and financial regulations.
Operations Support Requirements
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Bachelor’s, HND, or OND in Business, Marketing, Finance, or related field.
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Minimum 1–2 years’ experience in sales, customer service, or fintech (BNPL/POS experience is an advantage).
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Strong communication, negotiation, and interpersonal skills.
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Proficiency in Microsoft Office and CRM platforms.
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Excellent problem-solving and customer-handling skills.
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Familiarity with fintech products and Nigeria’s digital payment ecosystem is a plus.
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