Fraud Analyst & Operations Support - Buy Now Pay Later

Role Overview
We’re looking for a detail-oriented generalist to join our customer’s team, helping build and refine next-gen AI systems. You’ll be working hands-on with data and AI workflows to ensure high-quality inputs for machine learning models. If you're tech-curious and enjoy the intersection of data and AI, this role is for you.

What You’ll Do

• Handle diverse data types to support AI and ML pipelines

• Assess and enhance data quality for consistent model output

• Follow established guidelines to keep work uniform and reliable

• Partner with various teams to clarify project needs and share insights

• Spot trends, issues, and ways to improve processes

• Keep data organized and well-documented

• Deliver accurate, high-quality work on time

What You Bring

• Sharp attention to detail and strong problem-solving abilities

• Clear written and verbal communication

• A generalist attitude with genuine interest in AI, data, or tech

• Ability to work independently from anywhere

• Basic familiarity with structured data (like JSON) is nice to have but not required

• Solid organization and time management skills

Compensation & Perks

• $60,000 – $150,000/year

• Fully distributed, remote team

• Paid time off

• Coworking stipend

• No office politics

• Age-inclusive hiring (everyone welcome)

The Operations Support Officer plays a key role in the Buy Now Pay Later (BNPL) ecosystem, supporting dealers, sales agents, business developers, and sales managers throughout their BNPL journey.

This role ensures users understand the product, make timely payments, and enjoy a positive experience driving adoption, loyalty, and growth.

Key Responsibilities

• Receive dealer data from BI and populate working sheets.

• Engage dealers via phone, WhatsApp, or text.

• Follow workflow processes and escalate urgent issues to managers.

• Track milestones and update support records.

• Ensure issues are resolved within SLA (3 working days).

• Handle customer inquiries, complaints, and feedback professionally.

• Conduct follow-ups to reduce overdue payments.

• Ensure compliance with company policies, data protection, and financial regulations.

Qualifications & Requirements

• Bachelor’s, HND, or OND in Business, Marketing, Finance, or related field.

• Minimum 1–2 years’ experience in sales, customer service, or fintech (BNPL/POS experience is an advantage).

• Strong communication, negotiation, and interpersonal skills.

• Proficiency in Microsoft Office (Word, Excel) and CRM platforms.

• Excellent problem-solving and customer-handling skills.

• Self-motivated, result-oriented, and a good team player.

• Familiarity with fintech products and Nigeria’s digital payment ecosystem is a plus.