Executive Banking Relationship Manager – Ibadan (Stanbic IBTC)

Stanbic IBTC
Accepting Applications

Apply before the deadline

Job Type Full-time
Experience Mid
Location SW, Ibadan, Nigeria
Category Banking

Job Description

This role serves as the primary point of contact for customers in the Executive Banking segment, delivering tailored financial solutions and strengthening long-term client relationships in line with Stanbic IBTC’s value propositions.

Essential Functions

  • Acquire and open new accounts; cross-sell products and services (e.g., Vehicle & Asset Finance, Electronic Banking, Cards, Home Loans, Digital Channels, Enterprise Banking).

  • Conduct financial needs analysis for new and existing customers to ensure product suitability.

  • Contact potential and existing customers from leads/campaigns to promote offerings.

  • Educate customers on lending application processes (vehicle finance, home loans, overdrafts, credit cards, personal loans).

  • Guide customers on credit maintenance and account conduct expectations.

  • Build and strengthen customer relationships to drive retention and referrals.

  • Grow Executive Banking customer base, balance sheet, and income in line with strategic objectives.

  • Maintain and grow client relationships annually, managing risk to ensure consistent portfolio growth.

Qualifications

  • Minimum of a University Degree.

Experience Required

  • 3–4 years’ experience in sales and relationship management.

  • Proven track record in profitability and customer relationship building.

  • Strong knowledge of financial services, products, and digital platforms.

Behavioural Competencies

  • Adopting Practical Approaches

  • Articulating Information

  • Challenging Ideas

  • Developing Expertise

  • Documenting Facts

  • Embracing Change

  • Examining Information

  • Exploring Possibilities

  • Interacting with People

  • Team Working

  • Thinking Positively

  • Upholding Standards

Technical Competencies

  • Active Listening

  • Customer Reception & Channelling

  • Difficult Calls Management

  • Electronic Communications & Devices

  • Inbound Phone Statistics

  • Query Resolution

  • Telephone Caller Handling

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