Operations & Programs Lead – Hybrid (Nigeria)

Stanbic IBTC is recruiting Relationship Managers to manage existing client portfolios while onboarding new businesses. This role is central to driving profitability, building strong customer relationships, and supporting small business clients across multiple regions in Nigeria.

Key Responsibilities

• Manage and grow client portfolios through effective relationship management.

• Acquire new clients and onboard businesses into Stanbic IBTC’s commercial banking ecosystem.

• Identify sales opportunities and cross-sell financial products.

• Drive profitability by deepening customer relationships and ensuring retention.

• Provide tailored financial solutions to small business clients.

Qualifications

• Minimum of a First Degree in any field.

Experience Required

• 3–6 years’ experience in sales and relationship management.

• Proven ability to drive profitability and build strong client relationships.

• Experience in the financial industry, particularly with small business management.

Behavioural Competencies

• Generating Ideas

• Developing Strategies

• Interpreting Data

• Convincing People

• Team Working

Technical Competencies

• Customer Understanding

• Product Knowledge

• Application & Submission Verification

• Account Opening & Maintenance

• Product Related Systems

Stanbic IBTC is recruiting Relationship Managers to manage existing client portfolios while onboarding new businesses. This role is central to driving profitability, building strong customer relationships, and supporting small business clients within the commercial banking segment.

Key Responsibilities

• Manage and grow client portfolios through effective relationship management.

• Acquire new clients and onboard businesses into Stanbic IBTC’s commercial banking ecosystem.

• Identify sales opportunities and cross-sell financial products.

• Drive profitability by deepening customer relationships and ensuring retention.

• Provide tailored financial solutions to small business clients.

Qualifications

• Minimum of a First Degree in any field.

Experience Required

• 3–6 years’ experience in sales and relationship management.

• Proven ability to drive profitability and build strong client relationships.

• Experience in the financial industry, particularly with small business management.

Behavioural Competencies

• Generating Ideas

• Developing Strategies

• Interpreting Data

• Convincing People

• Team Working

Technical Competencies

• Customer Understanding

• Product Knowledge

• Application & Submission Verification

• Account Opening & Maintenance

• Product Related Systems

This role serves as the primary point of contact for customers in the Executive Banking segment, delivering tailored financial solutions and strengthening long-term client relationships in line with Stanbic IBTC’s value propositions.

Essential Functions

• Acquire and open new accounts; cross-sell products and services (e.g., Vehicle & Asset Finance, Electronic Banking, Cards, Home Loans, Digital Channels, Enterprise Banking).

• Conduct financial needs analysis for new and existing customers to ensure product suitability.

• Contact potential and existing customers from leads/campaigns to promote offerings.

• Educate customers on lending application processes (vehicle finance, home loans, overdrafts, credit cards, personal loans).

• Guide customers on credit maintenance and account conduct expectations.

• Build and strengthen customer relationships to drive retention and referrals.

• Grow Executive Banking customer base, balance sheet, and income in line with strategic objectives.

• Maintain and grow client relationships annually, managing risk to ensure consistent portfolio growth.

Qualifications

• Minimum of a University Degree.

Experience Required

• 3–4 years’ experience in sales and relationship management.

• Proven track record in profitability and customer relationship building.

• Strong knowledge of financial services, products, and digital platforms.

Behavioural Competencies

• Adopting Practical Approaches

• Articulating Information

• Challenging Ideas

• Developing Expertise

• Documenting Facts

• Embracing Change

• Examining Information

• Exploring Possibilities

• Interacting with People

• Team Working

• Thinking Positively

• Upholding Standards

Technical Competencies

• Active Listening

• Customer Reception & Channelling

• Difficult Calls Management

• Electronic Communications & Devices

• Inbound Phone Statistics

• Query Resolution

• Telephone Caller Handling

This role proactively promotes a relationship-based banking offering by serving as the dedicated point of contact for customers in the Executive Banking segment, delivering tailored financial solutions aligned with the bank’s value propositions.

Key Responsibilities

• Acquire and open new accounts; cross-sell products and services (e.g., Vehicle & Asset Finance, Electronic Banking, Cards, Home Loans, Digital Channels, Enterprise Banking).

• Conduct financial needs analysis for new and existing customers to ensure product suitability.

• Build and strengthen customer relationships to drive retention and referrals.

• Grow Executive Banking customer base, balance sheet, and income in line with strategic objectives.

• Increase branch advances through responsible lending practices.

• Promote and proactively deliver a range of banking solutions (e.g., outbound calls to reactivate dormant accounts, digital onboarding).

Qualifications

• Minimum of a University Degree.

Experience

• 5–7 years’ experience in sales and relationship management.

• Proven track record in driving profitability and building customer relationships.

• Strong background in the financial industry.

Behavioural Competencies

• Generating Ideas

• Convincing People

• Developing Strategies

• Exploring Possibilities

• Interacting with People

Technical Competencies

• Business Banking

• Consumer Banking

• Governance, Risk & Compliance

• Lending

About the Opportunity

First Bank Nigeria is recruiting experienced technology professionals across junior, intermediate, and senior IT roles as part of its 2026 Information Technology Recruitment drive.

This opportunity covers multiple specializations including software engineering, cloud infrastructure, DevOps, cybersecurity, networking, systems administration, product management, UI/UX, and project delivery.

It is ideal for professionals seeking to work on enterprise banking systems, digital transformation projects, cybersecurity operations, cloud infrastructure, and modern financial technology solutions within one of Nigeria’s leading financial institutions.

Available Roles

Junior Roles (2–3 Years Experience)

• Junior Software Developer

• Frontend Engineer

• Backend Engineer

• QA Analyst

• UX/UI Designer

• IT Support Technician

Intermediate Roles (3–5 Years Experience)

• Software Developer

• DevOps Engineer

• Systems Administrator

• Network Administrator

• Business Analyst

• UX/UI Designer

Senior Roles (6+ Years Experience)

• Senior Software Engineer

• Solution Architect

• Cybersecurity Specialist

• Cloud Architect

• Product Manager

• Scrum Master

• Project Manager

Key Responsibilities

• Design, develop, and maintain banking applications.

• Manage infrastructure, cloud environments, and networks.

• Support cybersecurity compliance and enterprise security operations.

• Translate business requirements into technical solutions.

• Drive agile delivery and technology projects.

• Provide troubleshooting, testing, and technical support.

• Mentor junior IT professionals.

Requirements

Junior Roles

• 2–3 years IT or software development experience.

• Strong understanding of programming, databases, or IT systems.

• Bachelor’s degree in Computer Science, IT, Engineering, or related field.

Intermediate Roles

• 3–5 years relevant IT experience.

• Knowledge of software development, DevOps, networking, or systems administration.

• Bachelor’s degree in Computer Science, IT, or related field.

• Certifications (AWS, CCNA, ITIL) are an advantage.

Senior Roles

• Minimum 6 years technical or leadership experience.

• Expertise in software engineering, cloud architecture, cybersecurity, or project management.

• Bachelor’s degree in a related field.

• Preferred certifications: PMP, CISSP, TOGAF, AWS Solutions Architect.

Skills & Competencies

• Programming languages: Java, Python, C#, SQL.

• Familiarity with AWS, Azure, GCP.

• Understanding of cybersecurity principles.

• Experience with Agile methodologies.

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration abilities.

Application Deadline

July 8, 2026

Key Responsibilities

• Support branch financial planning and budget activities.

• Identify and drive new business growth opportunities.

• Increase deposit mobilization and product adoption.

• Achieve sales and cross-selling targets.

• Build and maintain strong customer relationships.

• Promote digital banking products and channels.

• Support credit portfolio management and loan quality.

• Ensure compliance with KYC/AML regulations.

• Assist with risk management and internal control processes.

• Collaborate with teams to improve branch performance.

Requirements

• Minimum of B.Sc or HND qualification.

• At least Second Class Lower or equivalent.

• Minimum of 1 year banking experience (sales, marketing, or credit-related roles).

• Good understanding of banking operations and industry trends.

• Knowledge of customer segmentation and financial products.

• Professional certifications or postgraduate qualifications are an added advantage.

Skills & Competencies

• Strong commercial and business acumen.

• Excellent communication and interpersonal skills.

• Good negotiation and selling abilities.

• Credit appraisal and analytical skills.

• Attention to detail and problem-solving mindset.

• Results-driven with strategic thinking ability.

Benefits

• Opportunity to work with a leading pan-African banking group.

• Exposure to digital banking and financial services operations.

• Career growth and professional development opportunities.

• Experience in a performance-driven banking environment.

• Build expertise in relationship management and sales.

Why This Opportunity Matters

Recruiters assess candidates based on:

• Sales achievements and targets met.

• Customer relationship management experience.

• Communication and negotiation skills.

• Financial product knowledge.

• Deposit mobilization and credit portfolio experience.

• Digital banking exposure.

• Ability to present measurable results on a CV.

Application Deadline

May 29, 2026