Customer Support & User Success Intern – Remote (PayOak)

The Programs Intern will provide administrative and operational support to the Programs Team. This internship offers hands-on experience in NGO program implementation, monitoring, reporting, and community engagement, making it ideal for undergraduates or recent graduates interested in the non-profit sector.

Key Responsibilities

• Assist in planning and implementing program activities.

• Support data collection, entry, and analysis for ongoing projects.

• Help prepare reports, presentations, and program documentation.

• Assist in organizing trainings, workshops, and community events.

• Conduct basic research and compile background information for proposals.

• Support field visits and beneficiary engagement when required.

• Perform general administrative duties for the Programs Team.

• Maintain program files and records.

Qualifications & Experience

• Undergraduate or recent graduate in Development Studies, Social Sciences, Public Health, Education, or related field.

• Strong interest in the non-profit/development sector.

• Good written and verbal communication skills.

• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Willingness to learn and ability to work in a team.

• Strong organizational and time-management skills.

Key Competencies

• Initiative & Willingness to Learn

• Teamwork & Collaboration

• Communication Skills

• Attention to Detail

• Adaptability

• Basic Research Skills

About RIO Foundation

The Rosemary Ihuoma Okereke (RIO) Foundation, founded in 2020 in Nigeria, is a non-profit organization with a mission to empower individuals and communities to reach their full potential in an ever-changing world through literacy initiatives and health programs.

Application Process

Applicants must email their CVs with a cover letter detailing interest and relevant experience to: jobs@riofoundation.org

• Use “Programs Officer” or “Programs Intern” as the subject line.

• Only shortlisted candidates will be contacted.

• RIO Foundation is an equal-opportunity employer.

• No phone calls, please.

PayOak is hiring a Digital Marketing & Email Marketing Intern to support its marketing efforts by creating, distributing, and optimizing campaigns across email, social media, and digital channels. This role is ideal for recent graduates or early-career professionals eager to gain hands-on experience in digital marketing within a fintech startup.

About the Role

You will work closely with the Growth team, learning how marketing campaigns drive user acquisition, engagement, and retention, while contributing to initiatives that expand brand awareness and business growth.

Key Responsibilities

Email Marketing

• Assist in creating, scheduling, and managing email campaigns.

• Draft newsletters, product updates, onboarding emails, and customer communications.

• Maintain and organize subscriber lists.

• Monitor performance metrics (open rates, click-through rates, engagement).

Digital Marketing & Campaign Execution

• Support planning and execution of digital marketing campaigns.

• Promote PayOak’s products across social media and digital platforms.

• Assist with customer engagement initiatives.

• Track, report, and analyze campaign performance.

Content & Communications

• Help create marketing content for email, social media, and awareness campaigns.

• Draft customer-focused messaging and promotional materials.

• Support educational content creation about PayOak’s services.

• Ensure consistent brand messaging across channels.

Research & Reporting

• Conduct research on industry trends, competitors, and opportunities.

• Track campaign performance and engagement metrics.

• Assist in preparing marketing reports and insights.

• Share recommendations with the team.

Eligibility Requirements

• Must be 30 years old or younger.

• Graduated from a tertiary institution in 2022 or later.

• Completed the NYSC programme.

• Available for the full 12-month internship.

Other Requirements

• Strong written communication skills.

• Interest in digital marketing, email marketing, fintech, or startups.

• Basic understanding of social media platforms and marketing principles.

• Strong attention to detail and organizational skills.

• Willingness to learn, take initiative, and adapt quickly.

• Comfortable using digital tools and online platforms.

• Positive attitude and ability to collaborate effectively.

What You’ll Gain

• Hands-on experience in a fast-growing fintech startup.

• Exposure to digital marketing, customer acquisition, and retention strategies.

• Practical experience in email campaign planning and execution.

• Mentorship and learning from experienced professionals.

• Development of marketing, communication, and analytical skills.

• Opportunity to contribute directly to PayOak’s growth.

Future Opportunities

This internship serves as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent roles upon completion, subject to performance and business needs.

About the Role

As a Growth & Business Development Intern, you will help increase PayOak’s user base, strengthen customer relationships, and expand brand awareness. You’ll collaborate on outreach campaigns, community engagement, partnership research, and growth-focused projects.

Key Responsibilities

User Outreach & Engagement

• Identify individuals and businesses that can benefit from PayOak’s services.

• Support outreach to freelancers, creators, vendors, and small businesses.

• Assist with onboarding new users to the platform.

• Respond to basic user inquiries and direct them to support channels.

Community & Growth Support

• Engage with online communities and social media platforms.

• Promote PayOak within business, creator, and entrepreneurial networks.

• Share product updates, educational content, and growth campaigns.

Marketing & Content Support

• Assist with social media and customer communication initiatives.

• Draft outreach messages, onboarding materials, and marketing content.

• Support email campaigns and awareness programs.

Research & Reporting

• Conduct research on growth opportunities, partnerships, and market trends.

• Track outreach activities, onboarding progress, and campaign performance.

• Gather user feedback and share insights with the team.

• Contribute ideas to support business growth and customer acquisition.

Eligibility Requirements

• Must be 30 years old or younger.

• Graduated from a tertiary institution in 2022 or later.

• Completed the NYSC programme.

• Available for the full 12-month internship.

Other Requirements

• Strong written and verbal communication skills.

• Interest in fintech, startups, marketing, or business development.

• Good organizational and time-management abilities.

• Comfortable using social media and digital communication tools.

• Willingness to learn, take initiative, and adapt quickly.

• Positive attitude and ability to work effectively in a team.

Application Deadline

Not Specified

Why Join PayOak?

This internship is ideal for early-career professionals eager to gain practical experience in growth, business development, and fintech. You’ll be part of a dynamic startup environment, contributing to the expansion of a secure digital escrow platform while building valuable skills for your career.

The Operations Support Officer plays a key role in the Buy Now Pay Later (BNPL) ecosystem, supporting dealers, sales agents, business developers, and sales managers throughout their BNPL journey.

This role ensures users understand the product, make timely payments, and enjoy a positive experience driving adoption, loyalty, and growth.

Key Responsibilities

• Receive dealer data from BI and populate working sheets.

• Engage dealers via phone, WhatsApp, or text.

• Follow workflow processes and escalate urgent issues to managers.

• Track milestones and update support records.

• Ensure issues are resolved within SLA (3 working days).

• Handle customer inquiries, complaints, and feedback professionally.

• Conduct follow-ups to reduce overdue payments.

• Ensure compliance with company policies, data protection, and financial regulations.

Qualifications & Requirements

• Bachelor’s, HND, or OND in Business, Marketing, Finance, or related field.

• Minimum 1–2 years’ experience in sales, customer service, or fintech (BNPL/POS experience is an advantage).

• Strong communication, negotiation, and interpersonal skills.

• Proficiency in Microsoft Office (Word, Excel) and CRM platforms.

• Excellent problem-solving and customer-handling skills.

• Self-motivated, result-oriented, and a good team player.

• Familiarity with fintech products and Nigeria’s digital payment ecosystem is a plus.

Job Summary

Act as the voice of our company, handling inbound calls, resolving issues, and ensuring a positive experience with every interaction.

Key Responsibilities

• Manage high volume of inbound calls professionally

• Listen to customer needs and provide accurate solutions

• Develop deep understanding of products, services, and policies

• Document customer interactions in CRM system

• Handle difficult customers with patience and professionalism

• Identify opportunities for process improvement

Qualifications

• High School Diploma or equivalent; some college preferred

• Previous experience in call centre or customer service role

• Exceptional verbal and written communication skills

• Strong problem-solving and critical thinking skills

• Ability to remain calm under pressure

What We Offer

• Competitive salary (₦100,000 – ₦200,000/month)

• Performance incentives

• Career growth

• Dynamic work environment

PayOak is hiring a Digital Marketing & Email Marketing Intern to support its marketing efforts by creating, distributing, and optimizing campaigns across email, social media, and digital channels. This role is ideal for recent graduates or early-career professionals eager to gain hands-on experience in digital marketing within a fintech startup.

About the Role

You will work closely with the Growth team, learning how marketing campaigns drive user acquisition, engagement, and retention, while contributing to initiatives that expand brand awareness and business growth.

Key Responsibilities

Email Marketing

• Assist in creating, scheduling, and managing email campaigns.

• Draft newsletters, product updates, onboarding emails, and customer communications.

• Maintain and organize subscriber lists.

• Monitor performance metrics (open rates, click-through rates, engagement).

Digital Marketing & Campaign Execution

• Support planning and execution of digital marketing campaigns.

• Promote PayOak’s products across social media and digital platforms.

• Assist with customer engagement initiatives.

• Track, report, and analyze campaign performance.

Content & Communications

• Help create marketing content for email, social media, and awareness campaigns.

• Draft customer-focused messaging and promotional materials.

• Support educational content creation about PayOak’s services.

• Ensure consistent brand messaging across channels.

Research & Reporting

• Conduct research on industry trends, competitors, and opportunities.

• Track campaign performance and engagement metrics.

• Assist in preparing marketing reports and insights.

• Share recommendations with the team.

Eligibility Requirements

• Must be 30 years old or younger.

• Graduated from a tertiary institution in 2022 or later.

• Completed the NYSC programme.

• Available for the full 12-month internship.

Other Requirements

• Strong written communication skills.

• Interest in digital marketing, email marketing, fintech, or startups.

• Basic understanding of social media platforms and marketing principles.

• Strong attention to detail and organizational skills.

• Willingness to learn, take initiative, and adapt quickly.

• Comfortable using digital tools and online platforms.

• Positive attitude and ability to collaborate effectively.

What You’ll Gain

• Hands-on experience in a fast-growing fintech startup.

• Exposure to digital marketing, customer acquisition, and retention strategies.

• Practical experience in email campaign planning and execution.

• Mentorship and learning from experienced professionals.

• Development of marketing, communication, and analytical skills.

• Opportunity to contribute directly to PayOak’s growth.

Future Opportunities

This internship serves as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent roles upon completion, subject to performance and business needs.

About the Role

As a Growth & Business Development Intern, you will help increase PayOak’s user base, strengthen customer relationships, and expand brand awareness. You’ll collaborate on outreach campaigns, community engagement, partnership research, and growth-focused projects.

Key Responsibilities

User Outreach & Engagement

• Identify individuals and businesses that can benefit from PayOak’s services.

• Support outreach to freelancers, creators, vendors, and small businesses.

• Assist with onboarding new users to the platform.

• Respond to basic user inquiries and direct them to support channels.

Community & Growth Support

• Engage with online communities and social media platforms.

• Promote PayOak within business, creator, and entrepreneurial networks.

• Share product updates, educational content, and growth campaigns.

Marketing & Content Support

• Assist with social media and customer communication initiatives.

• Draft outreach messages, onboarding materials, and marketing content.

• Support email campaigns and awareness programs.

Research & Reporting

• Conduct research on growth opportunities, partnerships, and market trends.

• Track outreach activities, onboarding progress, and campaign performance.

• Gather user feedback and share insights with the team.

• Contribute ideas to support business growth and customer acquisition.

Eligibility Requirements

• Must be 30 years old or younger.

• Graduated from a tertiary institution in 2022 or later.

• Completed the NYSC programme.

• Available for the full 12-month internship.

Other Requirements

• Strong written and verbal communication skills.

• Interest in fintech, startups, marketing, or business development.

• Good organizational and time-management abilities.

• Comfortable using social media and digital communication tools.

• Willingness to learn, take initiative, and adapt quickly.

• Positive attitude and ability to work effectively in a team.

Application Deadline

Not Specified

Why Join PayOak?

This internship is ideal for early-career professionals eager to gain practical experience in growth, business development, and fintech. You’ll be part of a dynamic startup environment, contributing to the expansion of a secure digital escrow platform while building valuable skills for your career.

The Operations Support Officer plays a key role in the Buy Now Pay Later (BNPL) ecosystem, supporting dealers, sales agents, business developers, and sales managers throughout their BNPL journey.

This role ensures users understand the product, make timely payments, and enjoy a positive experience driving adoption, loyalty, and growth.

Key Responsibilities

• Receive dealer data from BI and populate working sheets.

• Engage dealers via phone, WhatsApp, or text.

• Follow workflow processes and escalate urgent issues to managers.

• Track milestones and update support records.

• Ensure issues are resolved within SLA (3 working days).

• Handle customer inquiries, complaints, and feedback professionally.

• Conduct follow-ups to reduce overdue payments.

• Ensure compliance with company policies, data protection, and financial regulations.

Qualifications & Requirements

• Bachelor’s, HND, or OND in Business, Marketing, Finance, or related field.

• Minimum 1–2 years’ experience in sales, customer service, or fintech (BNPL/POS experience is an advantage).

• Strong communication, negotiation, and interpersonal skills.

• Proficiency in Microsoft Office (Word, Excel) and CRM platforms.

• Excellent problem-solving and customer-handling skills.

• Self-motivated, result-oriented, and a good team player.

• Familiarity with fintech products and Nigeria’s digital payment ecosystem is a plus.

Job Summary

Act as the voice of our company, handling inbound calls, resolving issues, and ensuring a positive experience with every interaction.

Key Responsibilities

• Manage high volume of inbound calls professionally

• Listen to customer needs and provide accurate solutions

• Develop deep understanding of products, services, and policies

• Document customer interactions in CRM system

• Handle difficult customers with patience and professionalism

• Identify opportunities for process improvement

Qualifications

• High School Diploma or equivalent; some college preferred

• Previous experience in call centre or customer service role

• Exceptional verbal and written communication skills

• Strong problem-solving and critical thinking skills

• Ability to remain calm under pressure

What We Offer

• Competitive salary (₦100,000 – ₦200,000/month)

• Performance incentives

• Career growth

• Dynamic work environment